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Frances Group prizes collaboration and relationship-building with both its clients and its employees, and part of its mission is to use technology to create better construction experiences – which means it needs robust IT solutions.

Its IT challenges were three-fold: processes, people, and equipment all needed improvement. Its outsourced IT provider wasn’t providing what Skiles Group needed, and an audit revealed that its security was lacking, and back-ups weren’t working. Even their general workflows were impaired, which caused day-to-day difficulties, wasted time, and required extra effort.

“We needed a reliable solution that allowed us to feel confident in our technology both internally and externally,” says Sue Harris, CEO of Frances Group.


In January of 2016, Kelly Smith, Tercom’s HR manager, was faced with a dilemma. A company of less than 100 professionals, Tercom Corporation had relied on a single employee to provide IT support for the whole company. When that employee left Tercom to pursue another opportunity, the company did not know where to turn.

Tercom’s desktop computers and laptops were in working order, but the company’s servers and network had not been properly maintained or updated for some time. “Everything we had was just old. Our network could have crashed at any time, and we had no one that knew anything about it,” Smith recalls.

Smith and her management concluded Tercom could benefit from some expert advice to get things up-to-date. They also knew they needed someone to provide regular maintenance and fast, reliable support in case something urgent came up.

PROJECT Harrington

In 1995 James R. Harrington opened his second ready-mix concrete company, Harrington Concrete. Back then, there was no need for an IT infrastructure. By the turn of the century, businesses relied on computers and the internet to improve efficiency and profitability.

Harrington preferred to do things low-tech even though his company had grown to include eight plants. By 2012 when his son took over as president, almost all business was conducted over the phone and written on paper. That's when we came in. 


OCR’s small central administration staff relies on information technology to streamline the fast-paced, multifaceted work required by the agency’s mission. The staff—and, by extension, attorneys throughout the state and the people they represent—cannot afford outages and system failures. Rachel Gladwell, Information Systems Manager, supports OCR’s sophisticated online services, databases and other software.

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